Good Morning Amadea, thank you for taking the time to leave us a review. As a company we continuously strive to maintain and improve the high quality standards of our products. I am very sorry to hear that you are dissatisfied with your Green Eucalyptus and Berries, if you would like to make a return you can do so through our 'Delivery and Returns' page. Additionally, if you have any further questions, please do email our customer service team at hello@thefauxflowercompany.com