“Really pleased with this flower arrangement. My father in law was admiring them today but I don’t think he realised they were not fresh flowers. They look wonderful for the winter months.”
“Beautiful flowers. I'm really pleased with this bouquet. A generous amount of various sprigs which fills my vase beautifully. It's a no regret buy. Thank you”
“Item arrived and is not as advertised with very few flowers.
Item also arrived in cramped box therefore stems are crushed.
How do I return this item?”
Dear William,
Thank you for taking the time to share your feedback. We understand your disappointment that on arrival your arrangement may not look like the product image on our website, and we appreciate the opportunity to address your concerns.
We offer two options for our floral displays to suit the needs of our customers. For all arrangements, we have detailed tutorials on the product page which guide you through the process of recreating the bouquet as pictured. Please see the link to your Burgundy Beauty arrangement here https://www.youtube.com/watch?v=-n_j4x-xDhw
Alternatively, we offer the option of a hand-tied bouquet. This choice will ensure that the bouquet arrives prearranged, perfectly replicating the bouquet shown in the image.
At The Faux Flower Company, we are dedicated to environmental responsibility and sustainability. We believe in taking concrete actions to minimise our ecological footprint and contribute to a healthier planet. We’re doing our part by ensuring that every box despatched from our warehouse has been reused from its original packaging, in doing so your faux flower stems may arrive bent to ensure they fit perfectly into their reused box. Rest assured, all of our stems are flexible and can be easily straightened ready for styling.
If, despite these measures, you would still like to process with a return, please follow the steps outlined on our Delivery & Returns page. Our team is here to assist you throughout the process and address any further concerns you may have.
https://thefauxflowercompany.com/pages/delivery-returns
Once again, we appreciate your feedback and the opportunity to address your concerns.
Many thanks
The Faux Flower Company
“I purchased these after being delighted with my purchase of burgundy beauty.
This one is equally exquisite and so realistic that my husband had opened the box and I went to smell the scent even though I knew I’d ordered fake flowers!
I get admiring comments from every one who sees them.
Will no doubt have more in the future.
Advice and delivery is also first class.
Many Thanks”
“Absolutely beautiful arrangement and the vase is far superior to the picture. Really pleased with my purchase and I’ll definitely be coming back for another arrangement. The quality and service is outstanding .
I do love real flowers but my husband suffers badly from hay fever so this way we both get full enjoyment.”
“Reviews rate these bouquets highly, stating they are as real life as you can get. Absolutely right. Delivered on time and well received as a gift. Expensive on my budget, so not a regular buyer but great as that special gift.”
