“Unfortunately the filter didn't work. I got a technician to check out our Billi Eco, which whilst led to other repairs needing to be done (hot water tank level sensor, power board), still didn't fix the yellow flashing lights when installing the new filter. The technician needed to replace my new filter with another new one to stop the yellow flashing lights. Unfortunately, the technician threw out my purchased filter so couldn't seek a refund.”
Good Afternoon,
Thank you for your feedback, and we're sorry to hear about the trouble you experienced with your Billi Eco system and the filter. It sounds like a frustrating situation, especially with the additional repairs involved.
While it's unfortunate that the original filter had to be replaced during the technician's visit, we understand that dealing with equipment issues like flashing lights and sensor faults can be complex. If you ever encounter something similar again, please feel free to reach out to us first as we're always happy to help troubleshoot and advise before a technician is called.
We appreciate you bringing this to our attention, and if there's anything we can do to assist moving forward, don’t hesitate to get in touch.
Kind Regards,
Safara Kingon | Customer Service
