Thank you for your fantastic review, John! We're thrilled to hear that you had a positive experience with our technical support agents and that your delivery was on time. Your support is greatly appreciated!
“The picture in the sdvertisement and this survey is different from the product that arrived (it was black). I have installed theblack one and it (seems) to work but I don't know.”
Hello Richard!
Thank you for sharing your thoughts with us. We're sorry to hear about the discrepancy between the advertisement and the product you received.
We can confirm that the product you recieved is the correct item. ZIP has just changed their designs of their filters slightly! This is now altered on our website to reflect the new product.
Please feel free to reach out if you have any further questions or need assistance with its performance. Your feedback is crucial for us to improve, and we appreciate you taking the time to let us know about your experience.
Kind regards,
Safara & the Aquastream Team 💧
