“Helpful on-line chat made sure I chose the correct filter. Ordered and paid for on-line, quick and easy and a discount for buying two. Delivered in 2 days and cheaper than Zip. Well done. I have recommended you to my neighbour who says he will buy his new filter from you too.”
“Buying on line from Aquastream was a simple and effective experience.
Price was good and delivery prompt.
Thoroughly recommend buying from Aquastream.”
“I do not believe the courier pressed to doorbell so we had to collect the product from the post office. Most unhappy with this and likely to prevent me buying through your company again. As an aside, I also bought the wrong replacement items which is entirely my fault.”
Good Morning Nicholas,
I'm sorry for the experience you had with our TNT courier and for having to collect from the post office - I'll look into why they didn't try to deliver your order a second time and why they didn't ring the doorbell.
We're happy to receive the filters you received back for a full refund so we can supply the correct ones. Just give us a call on 1800 446 500.
We'd absolutely love to win your business next time you order.
Cheers,
Oakleigh
