“Silly question - if the old one didn't appear to work, we wouldn't have ordered a new one? My problem was with the delivery ...
On your website I chose Australia Post as the carrier, and package to be left at the local post office for me to pick up. However, you sent it with Couriers Please, and Aus Post would not accept it so it was sent back to you. I then asked you to send it to the Nextra shop that is next door to the post of office, only to recieve a message that it came by Aus Post was left at the Post Office!!! The whole exercise took 10 days and three journeys between Toowoomba to Wynnum. I could have walked there and picked it up.”
Hey Diana!
Thank you for your detailed feedback! We’re really sorry about the delivery mix-up and the hassle it caused you. We understand how frustrating it can be when expectations don’t align, and we appreciate your patience throughout. Your comments help us improve, and we’re on it!
Kind Regards,
Safara & the Aquastream Team💧
Hey Chiquita!
We really appreciate your support and are glad you have had a great purchasing experience!
Thank you for taking the time to leave your feedback.
Cheers from The Aquastream Team 💧
“The O rings under the dust cap was dirty, so we had to wipe it down even though the instructions says not to touch that part. Otherwise, quick and seamless delivery.”
