“I sent my Bac Track Pro model in for recalibration and they mailed me a brand new one. They even reminded me to send my old one in because there was a lapse between the time I paid for recalibration and actually sending it. I use my BAC Track religiously and recommend it all the time.”
“After 2.5yrs. I shipped back for recalibration. I used on-line serv. Followed inst.
Thought it a little strange to pay prior to shipment, followed inst., included conformation # in pkg. as instructed and shipped USPS. No response for 2 wks. then return conf. notification/ tracking #, e-mail. All went as per inst., and I'm satisfied with end result.”
“I bought this product 2 years ago...had to send it in for a recalibration, as they suggest, because it quit working correctly. I followed the instructions, and sent it back for a recalibration. Recently, I received the package back from Bactrack...much to my surprise, there was a brand new one sent back to me. I highly recommend their products, as their product support is awesome...great product!”
“Needed recalibration but I received a new one instead because apparently it was within the warranty period. This is now the third one I have received; the first one did not work and was returned. The second was acting squirrely and I was told it needed to be recalibrated. Hence, I am now on number 3. Here's hoping.”
