“I ordered two robes for my husband and me and two sets of towels; regrettably, the robes and towels are made of very stiff and rigid material. I tried washing them and using fabric softener but to no avail.”
Hello Nicole,
Thank you for your feedback! We’re sorry to hear that the texture of the robes and towels didn’t meet your expectations. While they’re crafted for a more structured feel, we understand the importance of comfort.
I’m excited to share that we’re launching a completely new towel product on November 18! These towels are made in Portugal from the softest terry cotton, and I think you’ll love them. Thank you for helping us improve, and please feel free to reach out to our customer service and we'd be happy to process an exchange for you!
Cheers,
Team BADESOFA
