“Product is nice...but *NOT* $500.00 nice. Company's use of AI for customer communications is insult ontop of injury. Their condescending "please re-use our box" was snooty enough...but their post-order comms re: care and keeping of product? Should come WITH the product...not in a random post-purchase e-mail. Their post-purchase comms are scary/frustrating too...they send to you randomly some time after they've shipped the order...but before you've rec'd. They send no tracking info but they use nebulous language -"you've rec'd or are about to receive. WTH?! I was scared to death...frightened that my VERY expensive delivery could be MIA. Grrrr. In short? It's a BIG waste of money. Our less-than $50.00 suction-cupped bath pillow is all we need. Moral of story? Don't let your tired executive-hubby fall for a FB ad.”
Hi,
We’re truly sorry to hear that your experience didn’t meet your expectations, and we can understand how frustrating this situation must have been for you. We appreciate you sharing your feedback, and please know that it has been escalated to our management team for review. We always strive to improve, and your insights are very valuable to us.
Many of our customers have enjoyed our pillow for years, as it's built to last. We prioritize the quality of materials and European manufacturing, and we'll keep working to provide the most competitive pricing possible.
We hope, despite the frustrations, that the product itself does bring some comfort, but we completely respect your feelings and appreciate you taking the time to express them. If there’s anything else we can do for you, don’t hesitate to reach out.
Cheers,
Team BADESOFA
