Hi Andrew,
We’re truly sorry to hear about the trouble with your order, especially as you were planning to use it for a special occasion like Valentine’s Day. We’re glad to see that the replacement order was delivered successfully. Your feedback is truly appreciated, and we’ll continue working to improve our shipping experience. Please let us know if there’s anything else we can do for you!
Thank you for your patience, and we’re here to help!
Best,
Team BADESOFA