“Love the bath pillow. I've actually dosed off two of the past four evenings! Great quality and I don't think I'll ever be able to enjoy another bath without it!”
“This size - medium is what I now have after returning a far too large x1 bath pillow which should only be used in a swimming pool not suitable for home use. To make matters worse, I wasn't credited fairly but received $45 dollars of a $269 purchase of the wrong size. Worst customer experience in a very long time.”
Hi Susan,
I appreciate your time and feedback. It is heartbreaking that this is your experience with the bath pillows and the frustration it has caused you. I can completely relate to how disappointing it can be when a product doesn’t meet your expectations.
After thoroughly checking your transaction with us, you exchanged the large pillow for the medium size, and the $45 refund you received was the difference between the two products. Please know that our pillows are designed for both outdoor and home use, including pools. Once again, I'm sorry if this process felt unfair, as our goal is to ensure that our customers are satisfied with their purchases.
As a growing company, we take feedback like yours very seriously. Your experience is imperative to us, and we are committed to improving our products and customer service experience. Our customer service team has reached out to you, and we hope that we can turn this experience around and earn a positive review from you.
If there is anything else that we can assist you with, please know we are more than happy to help. Thank you again for your understanding, and we appreciate your support as we work to enhance our offerings!
Kind regards,
Team BADESOFA
“The bath pillow has no attachments to attach to the tub. When you put it the bath it does fill up with water and becomes heavy and full of water. I dont see why its called a bath pillow.”
