Hi,
Thanks for your email.
I am sorry that you were not happy with your order. In reference to the semi-precious stones, as these are a natural products there can be slight variation in the measurements as they are hand cut and slight natural variation in the colouring of the stone, as detailed on our website. As always, we offer a no quibble return policy, so if you are unhappy with the product please do hesitate to contact us. With the headpins we are very sorry there was only 19 in a pack, if you can contact customercare@beadsunlimited.co.uk we can arrange another pack to be sent out to you
We offer free delivery over £30, we charge £1.99 to cover our postage cost, being a small independent business unfortunately we cannot compete with some of the rates a business as large as Amazon can offer.
Thanks
The Beads Unlimited Team