“I have an issue with my zowie mouse and need a replacement or this one repaired and I have confirmed my information, sent a photo and video of the mouse, amd have yet to hear back. Ive had to buy an additional mouse in the meantime and would like to get this matter resolved.”
Thank you for your patience and for letting us know. I see that our support team initially reached out on the 7th, and the RMA information was provided on the 9th. I’m sorry if there was any delay or inconvenience in communication during this process.
Our team is available by phone at 866-600-2367 if you have any additional questions or need further assistance.
We appreciate your understanding and thank you for choosing BenQ.
Best regards,
BenQ Customer Experience Team
