“I bought a smaller size jacket for my kid and contacted them for a return or exchange over a week ago. Still waiting for them , customer service is poor”
Hi Lin,
We’re really sorry to hear about your experience — it’s never our intention to leave our customers feeling unheard. We’ve just double-checked our system and couldn’t find your original return/exchange request, but our sevice team now reached out to you directly to help sort this out quickly 💬✨
Your satisfaction matters a lot to us and we’ll do everything we can to make things right! 💛
