“Hello,
I sent you a message about this order a few ago but didn’t get any response. My jacket never arrived, I only received the hat. I would like to claim a refund or receive a replacement as soon as possible. It’s been more than a month since I ordered these items, so any update would be greatly appreciated.
Thanks!”
Thanks for reaching out.
We are very sorry to hear that part of your order did not arrive, and we sincerely apologise for the inconvenience caused.
We have also reached out to you via inbox regarding this matter. We were not aware until now that your package did not arrive, and we are currently investigating the missing package with DHL.
We look forward to your reply so we can resolve this for you as soon as possible.
Kind regards,
