Hi there,
Thank you for sharing your experience. We’re sorry to hear the pouch didn’t work and that the roos kept escaping—that’s definitely not what we want.
Could you please drop us an email with your order number and the size you purchased? We’d like to help with a replacement, return, or refund as appropriate, and we’ll pass your feedback on the pouch design to our team for review.
Thank you for giving us the chance to make this right.
Warm regards,
Team Boxeroo
