“I’ve seen this mentioned several times before and hope the manufacturers listen as it’s not that difficult to adjust it. The roo pouch is far far too small. The material is fantastic, but the pouch needs to be twice as deep.”
Hi Simon,
Sorry to hear the roo pouch isn’t meeting expectations—the pouch size issue is important and not what we want for you. We’re happy to help with a replacement or refund. Please reply with your order number and any photos if possible, and we’ll sort this out right away.
Warm regards,
Team Boxeroo
“Great presentation/postage box - ideal for a gift!
Early days yet but appear very compfortable and supportive - I'll be buying more if they perform as well as they look :)”
Hi there,
Great to hear the presentation and gift packaging hit the mark, and that the 801 Active Boxer 3 Pack feels comfortable and supportive. If you need any sizing tips or want to share how they perform over time, we’re here for you.
Kind regards,
Team Boxeroo
Hi Brian,
Sorry to hear you haven’t received your order yet. That isn’t what we want.
We can look into this right away—could you please reply with your order number and any other details? If you have a tracking link or screenshots, that would help too.
Warm regards,
Team Boxeroo
Hi Dave,
Thank you for your feedback! We're sorry to hear that the pouch didn't meet your expectations and that you feel it differs from what was advertised. We truly value your input as it helps us improve our products and ensure they align with our customers' needs. Our boxers are crafted with 10% elastane to provide a supportive, contoured fit ensuring a snug and comfortable feel, rather than a loose one, intentionally designed to offer a light stretch while maintaining shape throughout the day.
If you're still looking for comfort and functionality in your activewear, feel free to reach out. We're here to help!
Warm regards,
Team Boxeroo
