“The site was easy to use but when the boxes arrive I was not happy with the quality of the box or the color. I had a one color on the outside only. I wanted the color to be gold. It was yellow. And it was very thin compared to other shipping tuck boxes we have ordered before. There was no one to call inorder to know what our options would be.
We ended up using them but I will not order again because of the quality and lack of help to resolve our isuesses.”
Hello Teresa,
Thank you for taking the time to share your experience with us. We are sorry to hear that the quality and color of the boxes did not meet your expectations. We understand how important it is for your packaging to reflect your brand accurately, and it appears we fell short in your case. Your feedback regarding the lack of support is also noted, and we will work to ensure that our communication channels are more responsive in the future. We appreciate your honesty and take your concerns seriously.
If there's anything else we can do to assist you, please don’t hesitate to reach out.
Warm regards,
Team BoxUp.com
Hello Diana!
Thank you so much for your glowing review! We're thrilled to hear that you loved the custom box and that it provided a beautiful preview of your brand. Your kind words truly mean a lot to us, and we can't wait to help you create more fabulous packaging in the future!
Best wishes,
Team BoxUp.com
Hello!
Thank you so much for your wonderful review! We're thrilled to hear that you found it easy to work with us and appreciated our fast responses. Your satisfaction is our top priority, and we look forward to continuing our great collaboration!
Warm wishes,
Team BoxUp.com
