Dear Brian,
Thank you for your feedback, and we sincerely apologize for the delay in delivery. We understand how important it is for gifts to arrive on time, especially for such solemn occasions. Your experience is not reflective of our usual standards, and we appreciate your understanding as we look into this matter.
I have located your order and can see that the delivery window you requested was Oct 30 - Nov 07. According to tracking, your gift was delivered on Nov. 3rd. If that is not the case, please let our customer support know, and we will make things right.
“The goodies we had you send were received as perfectly appropriate and delivered on time in a beautiful assortment. Everything was so easy for us, being it was for a close family members funeral. We appreciated everything you did to help make this possible.”
“There was a mixup with the address for a basket I had ordered for someone. Long story short it went to the wrong house. because of our mistake. The company was so quick to rectify the situation for me and even called the recipient to verify that she did not get it on the sly because it was a surprise. She was amazing and helpful and my dear friends loved the treats! Thank you so much for helping at a time that is not easy. I will definitely be using the company next time I need one.”
