“I had a faulty one which continued to leak and they want me to return it but they won’t pay the postage to do so! I now have another faulty one which tastes burnt!”
Hello Lorraine,
Thank you for your feedback and our sincere apologies for any inconvenience this has caused you.
Unfortunately, on the rare occasion when an item arrives in this condition we, like other online retailers, have a returns policy in place where we require the customer to return the faulty item.
I can see that you are currently in communication with one of our customer service advisors regarding this issue, and we aim to resolve this for you as soon as possible. If you require any further assistance please do not hesitate to contact us.
Kind regards,
Customer Services
DIY E Liquids
