“Copy of email sent earlier today:
Dear Fine Food Specialist
I write with reference to my recent order with your company – reference above.
I feel compelled to let you know that the truffles sent in this order were completely tasteless. We have only recently discovered the wonderful taste of truffles having visited Rome & Milan last year and this was my first purchase of a truffle from an on-line supplier (we have bought from Borough Market on various occasions), however, we were totally and utterly disappointed in the lack of taste of this product. I understand that this type of truffle was the only one available at the time of purchase (as all the other tuffles are out of season), however, I believe it would be a better sales strategy not to sell such underwhelming products on your website even if it is the only one available.
I feel I will only buy from Borough Market in the future – which is a great shame!
Yours faithfully
Kate Tupman”
