“The website for ordering shoes has a measurement process that is inefficient and as a result the recommendation made using that system is inefficient as the size recommended was incorrect. In adfition the customer has to pay for the return shipment. Now it's not possible to find the correct size in the desired color. Modern online ordering is inefficient and the size and color I'd like to purchase can't be found on the website.”
Hi there,
Thanks for sharing your experience. We’re sorry to hear the sizing and color options on the website didn’t meet your needs, and that the measurement process and return shipping weren’t ideal.
If you’d like to discuss this further, please contact our customer services.
Kind regards,
Team G.H.BASS
“Bought my first pair of bass pennies about 40 years ago from j simons when it was in Covent Garden.
I’ve loved them ever since.
These are great only shame is that there in corrected leather and not full grain.
That said, it does not detract from the style and the snug fit which makes them cool and timeless”
Dear Barry,
Thank you so much for your 4-star rating of our Weejuns Larson Penny Loafers 11 | 46! We greatly appreciate your feedback and are glad to hear that you have been a loyal fan of our Bass pproducts for the past 40 years. Your support means the world to us!
We understand your preference for full grain leather, we do have particular styles with full grain leather. However, we are delighted to hear that despite this, you still find them stylish, cool, and timeless. Your kind words regarding the snug fit are also greatly appreciated.
