“The product arrived as described, however I expected better quality for the price of the item. After only wearing the shoes for my graduation ceremony (2 hours) I noticed that the uppers were ripping and peeling away from the soles. This was alarming as I was looking forward to wearing these a lot more. However, no I’m scared that if I wear them any more then they will completely tear away.”
We are very sorry about the quality of the item you received. We pride ourselves at G.H. Bass & Co. on the quality of our footwear and therefore on this occasion feel that you have been extremely unlucky with the shoes you have received. We can assure you the matter is being investigated with our quality control department. If you would like to discuss this further with one of our customer service representatives please feel free to contact us by email, live chat or telephone.
