“I never received the shoes. I contacted customer support several days ago to report the missing delivery and request a reshipment, but no one has gotten back to me.
This is completely unacceptable. When a product isn’t delivered and support simply ignores the request, that’s a serious issue. I have paid for this order and expect either the item or a full refund.
Still waiting – urgent update needed!”
Hi Nina,
Thank you for taking the time to share your experience regarding your order. We’re truly sorry to hear that you have not received your shoes and that you’re having difficulty getting in touch with our customer support team. Your situation is certainly not reflective of the service we aim to provide.
Unfortunately, no communications have been received from you to our customer services team. We have checked all channels and we cannot locate any from you.
Our team will contact you immediately, to resolve this issue.
Warm regards,
Team G.H.BASS
