“The loafers themselves are sublime. The service is awful though. I kept giving information about how to deliver my package. They failed to do so not once but twice. Once I shared the struggle I had to receive my parcel, I specifically asked to have the delivery guy call me. I’ve been told by mail that they “do not have time for that”. Is that your idea of great customer service? Had I not paid in full my item at that point? Am I the one who has to put in the effort to send mails and follow up to enquire about my parcel’s location when it is not delivered? If you want great shoes then GH Bass is a solid option. But be prepared to have an awful experience when it comes to service.”
Hi there,
Thank you for your detailed feedback about your experience with the Weejuns Venetian Loafers. We’re glad to hear that you find the loafers sublime, but we sincerely apologize for the frustrations you’ve encountered with our service. It’s disappointing to learn that your delivery experience did not meet your expectations, and we understand how important timely communication is in these situations.
We take customer service seriously and will address your concerns to ensure improvements are made. Your insights mean a lot to us, and we hope to provide you with a better experience in the future. If you need any assistance, please don’t hesitate to reach out.
