“I've been looking for a long time for how to contact you and there's no mention of it,,,, I ordered shoes and they were big - I sent them back with PDP and still haven't received any answer or update. Very strange because it's been a while... I want to order others but I see that the service is not good and I'm really afraid to order.”
Hello Naor,
Thank you for reaching out and sharing your concerns with us. We sincerely apologize for the frustration you've experienced regarding the sizing of your shoes and the update on your return. We aim to ensure a seamless process for our customers, and we're sorry to hear that we fell short in this instance.
Your feedback is invaluable, and we understand your hesitation moving forward. Please know that we are here to help resolve any issues.
We have looked into your return and your refund has been processed on 09/09/2025 an email was sent to the address provided at the ordering stage.
A member of the team will be in contact to update you personally.
We hope you'll consider giving us another chance in the future, and we assure you that we are working hard to improve our customer service experience.
Warm regards,
Team G.H.BASS
“Didn’t actually receive item as was returned to sender and am confused why they would use such a poor rated delivery company (yodel) was a bit harsh writing them emails but I didn’t like the automated personal reply made from a.i written as if it was actually a human. Sure the shoes are great.”
