“I was very disappointed with my order. The shoes arrived in a clearly used condition, the soles were scuffed, and there was dried mud embedded in the writing on the bottom. The packaging was completely inadequate. The shoe box was ripped and had been placed inside a plastic bag that was far too small to fully enclose it, leaving the box exposed and damaged during transit. This experience did not meet basic expectations for quality control or packaging. Immediately returned”
Hi there,
Thank you for your feedback regarding your recent order. We sincerely apologize for the condition in which the shoes arrived and the inadequate packaging. It’s certainly not the experience we strive to provide our valued customers. Your input is invaluable, and we will address these issues to enhance our quality control and shipping practices.
As mentioned when you contacted us, we assured you that the shoes had not been worn, but possibly tried on and returned previously.
We have spoken to our warehouse regarding the use of a small bag for a large shoe box, to avoid this happening again in the future.
If you have any further concerns or need assistance, please feel free to reach out.
Warm regards,
Team G.H.BASS
