What colour did you buy?
Black and finally have brown :-(
“I have been a loyal customer of your company for years and greatly appreciate the quality of your products. However, my recent experience with my order was particularly disappointing.
I was forced to place my order twice, which caused unnecessary inconvenience and additional costs. Furthermore, despite my efforts to receive the color I wanted, I ultimately received a different product from the one I had originally selected. When I contacted customer service, the response I received did not meet my expectations, especially as a loyal customer
The quality of the product is excellent”
Thank you for your continued support and for sharing your feedback with us. We sincerely appreciate your loyalty and are glad to hear that you are pleased with the quality of our products.
We understand how frustrating it can be to experience any inconvenience when placing an order. After reviewing your case, we can confirm that the product you received is in the wine colorway, which matches your order.
If you would like to return your order due to ordering the incorrect colour, you are welcome to do so using the return portal below: https://ghbass-eu.returns.international/pro
Our customer service team has provided this information previously, but we truly regret if our response did not meet your expectations. Your satisfaction is very important to us, and we appreciate the opportunity to assist you.
