Hello Sandra, we are sorry that the basket was left outside. The delivery driver only leave the parcel at front door if there is no one at home, there is a safe place to leave the parcel and you have chosen the authority to leave. We do apologise for the trouble but would like to compensate you for this. Please send us an email at help@giftbasket.com.au and we will try to make sure that you get the compensation for the cheese. Thank you!
“Wonderful customer service and product choices every time I use your company for gifts to family and friends. Fresh produce and flora are beautifully presented and always delivered on time with updates provided throughout from ordering to delivery. Will certainly continue to utilise your services and products for all occasions needed.”
Thank you so much Noelene for your 5-star rating of the Cheese Platter Gift Basket. We are grateful for your loyal custom and appreciate that you have taken the time out to provide such a detailed and positive review. We are so pleased that you are happy with our wonderful customer service and product choices, experienced every time you use our company for gifts - for family and friends. We are also glad to hear that our fresh produce and flora are beautifully presented and that they are always delivered on time, with updates provided throughout from ordering to delivery. We look forward to continuing to provide you with our excellent products and services for all occasions.
Hi Taylor, we are sorry to hear that you're not happy with our product. We have to create the picture in a way that is nicely presented and we have to open some of the items so customers can see what they are. All of our hampers include a full description list detailing all inclusions of the items to assist our customers in making the best purchase. We have no intention to be misleading in any way, however understand that there was some misunderstanding and we do sincerely apologise.
