Hi there, thank you so much for taking the time to review our plants and service. We would like to apologise for the delay to this particular order and consequently the plants appeared to have suffered during their transportation. Please do get in touch with us directly in order to give us the opportunity to put this right for you. From time to time our courier service does have issues with delivering our plants successfully (and indeed at times mistakes are made) but this is of course not the usual service our customers receive. Please rest assured that we have a lifetime guarantee on all our hardy perennials - we look forward to hearing back from you.