“Love the ethos behind this company and wanted to support them so I bought my 13-year-old her first period pants. They came in separate cardboard packs which we opened, but could see straight away the pants would be huge on my daughter. She did not even need to try them on as it was clearly obvious. I put the pants back in their pack and emailed customer services to get a refund but was told as the box had been opened this was not possible. How are you meant to see the product without opening the box?!? Really dissatisfied with the customer service which is such a shame :-(”
