“Purchased watch and experienced very loose bezel. When the bezel was lost Holzkern’s only solution was to pay 1/4 the watch cost to replace the bezel. The replacement bezel I received fit securely so I am certain the original was defective. This is poor business.”
Hello Joshua,
Thank you very much for your review.
We are really sorry that you had this experience with your bezel.
You have already been in contact with our customer service. Since your warranty has expired over two years ago, we provided you will al the information on how to purchase a new bezel. We kindly ask for your understanding that costs arise if the warranty is void.
However, if you still have a question or concern that we can help you with, you are welcome to contact us again.
Kind regards,
The Holzkern Team
