“HORRIBLE FIT! BEWARE OF HIDDEN PRICES! I was charged the full amount at checkout with no mention of customs or duty fees, WHICH OTHER COMPANIES LIKE RAY ROSE DO CLEARLY DISCLOSE. After the order shipped, DHL contacted me asking for an additional $44 in duties that were never disclosed at purchase. When I contacted IDS, they rudely blamed me for "not knowing my country's policies" and they quoted a line buried in their Terms & Conditions,but this was not visible or clearly stated before payment, I even looked at the FAQs and terms for this. I was under the impression that by paying the shipping fees at checkout, all costs were covered.
IDS refused to take responsibility or offer a reasonable solution, and even stated that if I refuse delivery, I’ll still be charged for return postage. This experience felt misleading and dishonest. Be aware that your final cost could be significantly higher than what you pay at checkout, and customer support will not help you resolve it.
In addition, prior to purchase, I contacted IDS for advice on fitting with my measurements. The shoes fit horribly, my toes are past the end of the shoe, and to return them I would have to eat the 38 euros of the first shipping cost + 44 dollars of duty that I paid, plus the shipping to send them back. NEVER purchasing from IDS again.IDS refused to take responsibility or offer a reasonable solution, and even stated that if I refuse delivery, I’ll still be charged for return postage. This experience felt misleading and dishonest. Be aware that your final cost could be significantly higher than what you pay at checkout, and customer support will not help you resolve it.”
Hi Jimena,
Thank you very much for taking the time to share your feedback. We are sorry to hear about your disappointment, that’s never the experience we want anyone to have when shopping with us.
We completely understand how unexpected charges can be frustrating. Unfortunately, the U.S. has recently imposed additional import tariffs which are collected directly by U.S. Customs at the point of import, and these can vary depending on the state and product type. We do our best to make this clear to our U.S. visitors before checkout at various parts on our website such as our Top Banner displayed across all pages, product pages that may be subjected to higher Tariffs (I.E. Products made in China or Thailand), a section on our cart page as well as including information and guidance on this topic with a regular updated blog post on our website: U.S. Tariffs & Customs Information
We are also reviewing how this information is displayed to make it even clearer for our U.S. customers going forward. Your comments have been passed on to our team so we can ensure this continues to improve.
“Small but sturdy. Has a leather protection cover over the metal bristles to stop them snagging anything. Cleans the sole of the shores by gentle brushing to remove dirt etc.”
