Hi Nicholas, sorry to hear about the issues with your battery. Please head over to our website support portal and watch the video that includes some helpful tips. If you still experience issues please submit a warranty ticket. After you submit the ticket, a member from our support team will be in touch to try and fix this issue: https://supportportal.australiandirect.com.au/products/batteries/kickass-12v-120ah-deep-cycle-agm-battery/ I apologise for any inconvenience this has caused.
“Good battery, fitted where I wanted it to fit.
Only issue was the plastic terminal cover plates were flimsy (one already bloken when recieved)
And the insulating terminal covers were not suitable for the stud /nut size on the battery terminal. I had to comprimise”
