Hi Davey, sorry to hear about the issues with your product. Please head over to our website support portal and submit a warranty ticket. After you submit the ticket, a member from our support team will be in touch to try and fix this issue: https://supportportal.kickassproducts.com.au/kickass-electric-blanket/
I apologise for any inconvenience this has caused.
“Bit of a laugh as ordered in summer & has been in high 30's ever since. However excellent service & quality seems high. When it cools off a bit.....probably in few months....will test. Thanks again from very warm & sunny Falcon WA.”
