“Well I just think the 12V Fridge/Freezer-Dual Zone, 75L is a fridge freezer which is well worth the money and it is very power efficient. I couldn't be happier and would recommend buying to all those looking for a great Australian made fridge”
“Shout out to the kickass warranty team, had an issue with my original fridge after 3 years of continuous use. The team were super quick with their responses and managed to get my new fridge shipped to Darwin in 8 days just in time for a planned trip. Thanks legends!”
“Fridge looks awesome. An upgrade from the previous model, better in all the right ways. My last 75Litre fridge had an issue after 4 years that couldn’t be repaired. Kickass made it easy with my warranty and within a week I had a replacement with the new upgraded model. Feeling very fortunate. Thank you”
“Product is great, custermer service policies are dispicable. Bought this product new, pluged it in and instantly did not work. Notified them imediately and they said I had to go through a warrenty process for a new product that had never been used. I want a replacement and not a refund and then was told I had to bring it in only during the week so they could look at it. It was replaced and the new one is great but the fact is I live 2 hours away from the closest store and work 3 hours away, not easy to just get off work to take back something that should of just been a straight forward swap with a day of purchase.”
Thanks for your honest feedback — I’m really sorry to hear about the hassle you experienced with the replacement process. It’s great to know the new unit is working well, but I completely understand your frustration, especially given the distance and difficulty in getting time off work.
While we do need to follow certain warranty procedures to properly assess products, we acknowledge that this should’ve been handled in a way that was more convenient and less stressful for you. Your comments have been shared with our team so we can improve how we manage similar situations in future.
If there’s anything further we can do to help, please don’t hesitate to reach out to us at support@kickassproducts.com.au.
