“Our Kickass 95L fridge/freezer is missing an Anderson plug on one end.
Very poor customer service with a failure to respond to TWO (2) website feedback form lodgements”
Hi Stuart, sorry to hear you are having issues with your fridge/ freezer. I have checked with customer service and we can not find a warranty ticket for your product. Please go to our support page and submit a warranty ticket at the bottom of the page: https://supportportal.australiandirect.com.au/products/fridges/kickass-outback-series-fridges/
Once the ticket is submitted a member of our customer service team will contact you as soon as possible. I apologize for any inconvenience this has caused.
Hi Frank, sorry to hear you still haven't received your fridge/freezer. We are experiencing some delays due to Covid. Please visit our support portal to submit a shipping enquiry ticket: https://supportportal.australiandirect.com.au/shipping/shipping-submit-a-ticket/
Sorry for the inconvenience this has caused.
“Love the technology, not sure why at first the outside was cold as well and when moved on carpet in bus the floor was as well, seems to have changed in its home in Fj cruiser? Works a treat!!”
“Mate The best fridge by far. Grate low amp drawer. All stainless hinges it is a grate well designed and made product just like all off the kickAss product. I have two 170amp batteries running this and it runs in the back off me Ute every day for the 3weeks on hi volt cut off and not a drama. PS: thanks again KickAss for a grate product”
“We live an hour away from the local supermarket, so it's a godsend to have a Dual Compartment Fridge. It arrived remarkably quick, mounted in the Dual cab the next day, and we now have everything refrigerated on the return trip. It even works in the cig plug in the cab, so it is incredibly low draw for such a big unit. It will eventually go in the camper trailer. We couldn't be happier.”
“After being the unlucky one and receiving a faulty fridge, AUstralian Direct worked with me to rectify the issue and I now have a fridge that I love. Works great, very user friendly. I would 100% purchase this product again. Thanks for coming through with good customer service when the unavoidable happens.”
“Fits awesome in the rear of my patrol on the fridge slide
The App works great & can access it from my phone to ensure it's operating whilst we're on the road travelling.
Interior lights are fantastic at night plenty bright enough to see inside.”
