Hi Matt, Thanks for letting us know. I’m really sorry to hear that your KickAss Mini-Heater has stopped working after only a week, that’s definitely not the experience we want for you. It sounds like there could be a fault with the unit and we’d like to get this sorted for you as quickly as possible. If you can please reach out to our support team at support@kickassproducts.com.au, they’ll be able to arrange a replacement or help troubleshoot the issue with you. We appreciate you giving us the chance to make this right.
Hi Tim, Thanks for sharing your feedback. I’m really sorry to hear that the heater hasn’t met your expectations and that you’ve had safety concerns with it. Please reach out to our team at support@kickassproducts.com.au
so we can look into this further and work out the best solution for you. We truly appreciate you bringing this to our attention.
