“I bought this item at Kawana, The service was excellent, I had some difficulty with my phone making the payment, the staff were very patient and helpful, I would definately recommend this service.”
Hi Timothy, I’m really sorry to hear that you’ve had issues with the temperature control on your Hot Water System. Please reach out to us at support@kickassproducts.com.au and we’ll take a closer look into this for you and see if there’s a way we can help improve the performance.
“Wow. Obviously automated. Unit was faulty out of the box. Still waiting for confirmation that my warranty claim is being processed, over a week. Can't really say how the unit performs until I get a working one. After initially helping with my problem , the bot wall went up. Doesn't help they are not open weekends. I will avoid the brand in the future.”
Hi Christopher, thank you for taking the time to leave your feedback, and I’m really sorry to hear about your experience with the Hot Water System and the delay in your warranty claim. I’ve flagged this with our team immediately to ensure someone follows up and gets this resolved as a priority. If you need any more help in the meantime, feel free to get in touch with our support team at support@kickassproducts.com.au.
