Hi Tristan, sorry to hear about the issues with your water pump. Please head over to our website and submit a ticket via the support portal. After you submit the ticket a member from our support team will be in touch to discuss your options: https://supportportal.australiandirect.com.au/products/camping/kickass-12v-water-pump-self-priming/
I apologize for any inconvenience this has caused.
“As stated in the marketing rhetoric:
"Perfect for camp showers, sinks, toilets or pair with our KickAss 6L Hot Water System."
Q: Is this model suitable to operate pumping hot water from the hot water system...............
A: Hi Perry, our 6L pump is not designed to pump hot water.
Which one is it AD? Can it pump hot water or can't it?”
Hi Jonathan, the pump does work with the 6L Hot water system. When using the pump with the Hot Water System the water going through the pump will be cold and heated up once it has passed through the Hot Water System. The water should not already be heated when going through pump.
