“Vomitted each time I took it. Initially I thought it was something I ate, however the second time confirmed it was the drink. I returned the second container to you unopened but have heard nothing further.”
Hello Lesley,
Thank you for taking the time to share your feedback.
We’re really sorry to hear that you’ve had a negative experience. That’s never the outcome we want for any of our customers.
After reviewing our records, we weren’t able to find any prior correspondence regarding concerns with the product or a return notification. Our returns process, as stated on our website, requires customers to contact us before sending items back so we can ensure the correct information is included in the return and track and process them correctly once they arrive. Without that information, our warehouse can’t identify parcels as returns, which can, unfortunately, delay or prevent a refund.
We completely understand how frustrating this situation would feel, and we genuinely would have appreciated the opportunity to support you earlier, whether that be with product guidance or assisting with a return in line with our process.
We’d still really like to help resolve this for you. If you’re open to it, please reach out to us directly at info@mybrainco.com, and we’ll do our best to assist further.
Kind regards,
Sonja - Naturopath
