Hello Roslyn,
Thank you for taking the time to share your feedback — we’re genuinely sorry to hear that your experience with Shilajit was such a difficult one.
Shilajit is a powerful natural substance with a long history of traditional use, but we completely understand that its strong, earthy taste can be challenging for some. Unfortunately, the flavour is a reflection of its natural, unaltered form — and while many do adjust over time, it's certainly not for everyone.
We noticed that our clinical support team wasn’t contacted during your experience.
Please know that they’re always available to guide and support customers through any issues, including offering practical tips on how to reduce taste sensitivity or modify how the product is taken.
We’re truly sorry it didn’t meet your expectations, but we appreciate you giving it a try. If you'd like to explore alternative products that might be better suited to your needs and preferences, we're more than happy to help.
Warm regards,
Sonja - Naturopath
Customer Support Team
“It has such a big impact on your energy level if you take it regularly, what an amazing boost I had several times. I do recommend also for fasting periods due of all the important minerals it contains.”
