We’re very sorry for this experience. Losses like this are rare, and we know how heartbreaking it is when it happens with new arrivals. This is covered under our Live & Healthy Guarantee. While we know this can’t make up for what you’ve gone through, we truly hope it helps bring a bit of comfort and resolution.
“We named this beautiful chick Hennessy! She has such a lovely color already at 2 weeks, and she is quite a healthy chick! She has been a good eater from day 1, and although smaller than our larger chicks she holds her own. She is very timid, probably my most timid chick. She does NOT like to be handled, or even her chest pet. She will eat out of your hands no problem, and we are hoping with some more patience she will open up more like the other chicks (who cannot get enough attention)”
“None of the three polishes I ordered survived. Really hesitant to get more from here. I did appreciate y'all's efforts to help them survive, it meant a lot and your stafr is very kind.”
We were truly sorry to hear about the loss of your little White Crested Splash Polish chicks. Please know how much we care and understand how heartbreaking this must be.
As part of our Live Arrival Guarantee, we have issued a store credit to your account as you indicated was your preference.
Again, we extend our heartfelt condolences and hope the remaining chicks from your order are thriving. If you have any questions or need support, please don’t hesitate to reach out. We’re always here to help in any way we can.
We are so happy to hear that your little ones are doing well and that we were able to be a part in building your flock! Please let us know if you have any questions or concerns as we are always happy to help!
“I placed an order with 2 buff polish that I recieved 2 weeks ago. Both died so I placed another order for 6 that I recieved last week. 3 died. The other 3 are lifeless and will be dead within 24 hours probably less. I've never had any issues raising chicks. They did spend 2 days in the mail before they were delivered but I've had that happen before with 0 losses. I got other breeds in my order and all were fine except 1 which was also a polish just a different color. I would pass on getting polish here”
We're so sorry to hear about the loss of your Buff Polish chicks. We understand how disappointing this must be, especially after two orders. Please know that we’re processing your refund and prorated shipping, and we’ve also reached out to you separately to assist further. We truly appreciate your understanding and your trust in us, and we're here to help however we can during this time.
