“Would be better off with lots of tarps for 300$ I’m expecting amazing weather proofing this was not it. I asked for a refund they wouldn’t issue it so now I’m stuck with 300$ garbage”
We’re sorry to hear that you are unhappy with your experience. We value each of our customers and take great care to ensure our product descriptions are clear and accurate.
It seems there was a misunderstanding about the item you purchased. Even though a chargeback was filed before we had the opportunity to assist, our team worked to provide solutions:
We offered a return in line with our published policy.
We went beyond our policy by offering to fully cover return shipping and issue a full refund in store credit, so you could select the items you actually wanted.
We regret that neither option met your needs. Our goal is always to support fellow chicken keepers, and we’re truly sorry this experience left you disappointed.
