“I’ve been happy before, but the delivery experience detracted from this to the extent that I will look for a new provider. I got a flurry of confused emails saying my parcel was already delivered on Thursday and Friday, and very little notice when it was actually was to be delivered. I am home during working time, and this arrived on a Saturday when I am out. It was dropped off at a ‘convenient location’ that took me 30 minutes and a rush after work to reach.”
We sincerely apologize for the inconvenience you experienced with the delivery of your recent order. We understand how frustrating it must have been to receive confusing communication and have your parcel delivered at an inconvenient time and location. This certainly doesn’t reflect the service we aim to provide.
Please rest assured that we are actively reviewing our processes with our courier partners to ensure that future deliveries are handled with better clarity and notice. Your feedback is invaluable in helping us improve.
Should you have any concerns or face any issues with future orders, please don't hesitate to reach out to us directly. We would love the opportunity to resolve any problems and ensure a smoother experience for you.
Thank you for your understanding, and we hope to have the chance to serve you better next time.
Warm regards,
The Nova Tissue Team
“Ima regular buyer. I’m the most happy with the product quality, the fact that this product is made of reused paper and home delivery option which is free and always on time. 10 out of 10”
“Ordered and came the next day! Fantastic service, easy to order, great prices, good quality. I prefer to order direct from the supplier.
Will continue doing so from here as very happy and highly recommend to as many family and friends that don’t already use them.”
