Hi Stacie! Thanks so much for writing a review! Your gut health information will give you starting point and all you have to do is just start! We hope your gut health journey will go smoothing sailing from here. If you have any questions or comments, please feel free to reach out to support@ombrelab.com.
“It was easy to use and the results were fine to understand but it took weeks and weeks for results. By the time I received anything back, I forgot why I purchased it in the first place.”
Hi Amanda! Thanks for sharing your experience with us. As soon as it arrives to our lab, it is estimated 2-4 weeks to process. - We're always looking to improve the process and it will come over time. If you have any additional comments or questions, our team would love to hear from you! Reach out support@ombrelab.com.
Hi Dee, our agents will reach out to you regarding about your account. We do see that you have created an account but did not register the Kit ID. Your Kit ID is located in the bookmark we've included in the kit as well as the tube. Again, our agents will reach out regarding this matter.
“I did the guy test. I received nothing that it was completed nor was I sent a report of my findings. I had to go and search. All others I’ve done send you a detailed report and how to correct things.”
Hi Jennifer,
Your results for Kit ID is completed. Our system should have automatically sent an email notification once your results were completed. I apologize if you did not receive one.
You should be able to sign in to your Ombre account which was created under the same email you left this comment with and be able to see your results. The login is: account.ombrelab.com/signin
If you have any questions or need help with anything else, please let us know. Our team is here for you!
Hi Cynthia, we're glad that you're taking the next step towards a better gut health. On top of probiotics, also do look into your food recommendations as it will help hand in hand with your probiotics. If you have any questions, we have specialist on standby and we want to make your experience with Ombre smooth sailing.
“I used the home ombre test and I found it be really easy to follow and already included pre paid return label. Everything was done in the convinces of my home. Recommend it highly”
Hi Mey, we're glad to hear that your experience on taking our Gut Health Test went smooth. Your health is our top priority and we hope the information from your sample report gives you steps on what to do next for better health. You can always reach out to our team for help at support@ombrelab.com.
Jennifer! Thank you so much for the review! We're glad to hear that your experience with us is a positive one. If you have any questions about your results, your food recommendations, or even our probiotics, feel free to reach out at support@ombrelab.com.
“The information provided is helpful to know where I need to improve my gut health. However, it would be nice to have a downloadable report that contains that information. Otherwise, you have to write it down.”
Hi Janna, thanks for sharing your feedback with us. Downloadable reports are in the works for this year and we hope to bring it sooner than later! If you have anything else to share with us, reach out to support@ombrelab.com and we'll consider any suggestions.
