Hi there,
We’re really sorry to hear about the experience you’ve had, that’s certainly not the outcome we want for any customer.
Without being able to investigate the vehicle’s battery health or any potential drain on the system, it’s difficult to say with certainty why the solar maintainer wasn’t able to keep the battery sufficiently topped up. The recent cold snap can also significantly reduce battery performance, especially if the battery was already weakened before you left the vehicle.
If you’d like us to take a closer look and help get to the bottom of what happened, our technical service team would be more than happy to assist.
Ring Automotive
“Plugged into our Citroen Relay Camper and connected to the Solar Charge 20 watt solar panel, we leave it plugged in which keeps the van battery charged up when it's parked up for long periods, works fine.”
“Cable and connectors are OK but the plug is excessively bulky (long) and is unsuitable to be left in situ while driving. I wanted to leave it plugged in to avoid scrambling under the dash each time I get in out of the car”
Thank you for your feedback and for taking the time to share your experience. We completely understand the inconvenience you’ve mentioned.
However, we do want to clarify that battery chargers should never be left plugged in while driving. They are designed to be used when the vehicle is stationary, so unplugging the unit after charging is an important safety step.
That said, we really value your comments about the connector design, and we’ll certainly take this into consideration for future product improvements.
If you have any other questions or feedback, please don’t hesitate to reach out, we’re always here to help.
Kind regards,
Ring Automotive
