Hi Gae,
Sorry you're having teething issues there. I see you purchased a connector cable. It may just be the wrong one for your phone. If you can get back in touch directly via sales@simplyheadsets.com.au with the make and model of your phone we can check this for you :)
We look forward to hearing from you.
“Now I wish I had bought it sooner! It is comfortable to wear and very clear sound. It frees up one's hands so imputting data from a customer is ever so easy. Great!!”
“Could be a little softer on the cups on the ears, I'm going to try the leatherette ones to see if that makes it a bit nicer but otherwise awesome. I did have sound issues initially but it was the phones settings i needed to tweek nothing to do with the headset. Makes working in a busy office easier to hear and still be able to have both my hands for typing or even snacking haha!”
“This headset was great. I initially had the one earpiece headset and found it hard to hear callers with background noise, but I find I have to turn the volume down with this one as I can hear the caller loud and clear. The rose gold and the black are very stylish also.”