“I sprayed and even rubbed it in good and it still did not get the dog urine smell out of my rug. The rug has been cleaned and hosed down prior and it still didn't work.”
Hi Francina,
We are so sorry you are not happy with the product, but I think we can help!
Sounds like there is still urine in the rug! Since the Odor Eliminator is not a cleaner, but a molecular deodorizer, it seems we need to help remove the source of the smell. We would love to send you a cleaner to actually remove the source of the odor, then the Odor Eliminator is great as a touch up for doggie smells.
Let me know if you are interested in a cleaner, to really tackle that urine smell!
Elyse
“We have three dogs. The ages are 13 years, 4 years and a new puppy of 9 weeks. This product is a life saver. Between old dog smell, puppy pee and just dog smell in general it covers it all. Can‚Äôt live without it.”
“I have a German Shepherd that is an inside/outside dog. I have a horse, so naturally horse items come in and out of the house and my truck regularly. I have a husband who is a firefighter. I am a nurse. Our house/trucks are a combination of all these smells, and boy is it tough to control! I have never been much of a fan of febreze because of how strong the smell is. I‚Äôve tried tons of odor eliminator home remedies. Nothing really worked for us... until I found this company. I love their odor eliminator! The smell is very light and very clean. The product is safe for my dog (and is humans) so I never mind spraying it on all the soft surfaces we come in contact with. I feel as though it works longer then most other odor eliminators as well. One of my favorite things is that they send a card with your order saying how many meals for animals in need were donated because of your purchase! I love that! I‚Äôll definitely be purchasing again when this bottle has been used.”
Hi Jenny,
That is the ammonia from the sweat and other yucky stuff (causing the odor) actually breaking down. Typically people describe it as a swimming pool smell and it should clear up within a few minutes!
Rest assured, there is and never will be bleach or any other harsh chemicals in our products.
Hope that helps and let us know if you have any other questions!
-Elyse, Skout's Honor
