Hi Kim,
I'm sorry to hear that you haven't received your package! I looked into your tracking information and unfortunately your package was damaged in transit. It can take up to four weeks for UPS to notify us of any shipping issues so I apologize that we did not contact you about this. We'll ship a replacement to you and I will follow up with tracking information as soon as I receive it.
Thank you,
Susie
“I swear by Scout's Honor. I gave used it for at least 4 years. I have multiple cats and dogs. This product immediately removes the urine smell every time. It is much superior to the other products I have used to get rid of the urine smell.”